Privacy Policy

Last updated: 05/01/2026

WhoBuilt ("WhoBuilt", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our website and services (the "Platform").

This Privacy Policy applies to all users, including building professionals, registered users, viewers, and non-account users who submit information through features such as quote requests.

By using the Platform or submitting information to WhoBuilt, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

2. Data We Collect

We collect personal, business, and technical information to provide and improve our services. This includes:

* Full name, email address, and phone number
* Company name and company address
* Billing and payment information (processed via third-party payment providers)
* Project information submitted through quote requests, including project category, project type, project address, estimated budget, expected completion date, attachments (photos and documents), and additional notes
* Uploaded photos, documents, and other content provided by users or professionals
* Technical and usage information, including device information, browser type, and approximate location data (such as state or general region) inferred from IP address

Approximate location information does not identify your precise location and is not used to track your movements.

3. How We Use Your Data

Your information is used for the following purposes:

* Account and profile creation and management
* Payment processing, subscription management, GST and tax compliance
* Customer support and communications
* Analytics and reporting to improve the Platform
* Messaging and interactions between users and professionals
* Facilitating quote requests and sharing submitted information with selected professionals
* Platform security, fraud prevention, and system monitoring

4. Quote Requests and Non-Account Users

Users may submit quote requests with or without creating a WhoBuilt account.

By submitting a quote request, including as a non-account user, you acknowledge and agree that:

* Your submitted information will be shared with the selected professional(s) for the purpose of responding to your request
* Submission of a quote request constitutes acceptance of WhoBuilt's Terms and Conditions and this Privacy Policy
* WhoBuilt is not responsible for whether a professional responds to your request
* Any engagement, agreement, or dispute arising from a quote request is strictly between you and the professional

5. Information Shared with Professionals

Information submitted through the Platform, including profiles, project content, and quote request details, may be shared with selected building professionals as required to deliver the requested service.

WhoBuilt does not control how professionals store or use information once it has been shared and is not responsible for any misuse, unauthorised disclosure, or handling of information by professionals.

6. Public Information

Certain information uploaded by professionals is publicly visible on the Platform, including project photos, descriptions, business details, and locations.

By uploading content, professionals acknowledge and agree that:

* Public information may be viewed, copied, searched, or shared by members of the public
* WhoBuilt is not responsible for how publicly available information is used by third parties

7. Analytics and Tracking

We use analytics tools, including Google Analytics, to understand how users interact with the Platform.

These tools may collect technical and usage data such as pages visited, session duration, device type, and approximate location inferred from IP address. This data is used solely for analytics, performance monitoring, and service improvement.

8. Cookies

We may use cookies and similar technologies to operate and improve the Platform. Cookies may be used for essential functionality, analytics, and performance monitoring.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Platform features.

9. Data Storage and Overseas Processing

Your information may be stored and processed using third-party services and infrastructure located outside Australia.

By using the Platform or submitting information, you consent to your data being transferred, stored, and processed overseas in accordance with this Privacy Policy. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

10. Payment Information

Payment and billing information is processed securely by third-party payment providers such as Stripe. WhoBuilt does not store full payment card details.

Payment information is used solely for subscription billing, GST, tax compliance, and related financial records.

11. Data Retention

We retain personal information for as long as necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

Users may delete their accounts; however, information that has been used in promotional content, analytics, legal records, or historical reporting may be retained.

12. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Depending on your location and applicable law, you may have the right to:

* Request access to personal information we hold about you
* Request correction of inaccurate or outdated information
* Request deletion of your account or personal information, subject to legal and operational requirements

Requests can be made by contacting us using the details below.

14. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and this Privacy Policy does not apply to external services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect when published on the Platform. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: info@whobuilt.com.au

17. Acknowledgment

By using WhoBuilt, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.